• All orders are to UK (B) post code addresses only.


• All prices quoted by Beelectrical Direct are in £ Sterling.


• All goods will only be delivered to the cardholders address.

We try to ensure that the information shown on Beelectrical Direct is accurate at all times. Beelectrical Direct cannot be held responsible for typographical errors on this site, including but not limited to those regarding price.
All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be offered an alternative or given a full refund. All goods remain the property of Beelectrical Direct until full payment is received.

Damage or shortages
The customer is asked to examine the goods as soon as reasonably possible after delivery and notify Beelectrical Direct by to email of any fault or damage.

Delivery
We will provide a specific delivery day wherever possible but we shall not be liable for any losses, costs, damages, charges, or expenses you might incur as a result of a delay in receiving your goods on the allocated day. Deliveries are classed as an all day call between the hours of 7am to 7pm and we are unable to advise a specific time slot.

We offer free delivery on all mainland UK deliveries to (B) post codes Only.

Where a pre arranged agreed day has been given for a delivery and that delivery fails due to there being no one at the address to sign for the goods then the customer maybe liable to pay a failed delivery charge. Also if you cancel a delivery after the goods have left our warehouse you may be required to pay a cancellation charge.

Returns
If you decide you do not require the goods, they may be returned within 7 working days of receiving them (at your own expense) for a full refund. Goods must be returned in their original packaging unused and in a perfect condition. It is the customer's responsibility to ensure that the goods are adequately packaged in the event of any return.

Instruction Manuals
We recommend that if you are experiencing problems with your purchase that you check out the instruction manual. Experience tells us that in many cases checking there can often solve what seems like a fault quickly and easily.

Faulty Goods & Guarantees
All goods we supply are covered by a full manufacturers guarantee.

If the goods develop a fault within 28 days of receipt please contact us by email or by telephoning 0121 444 4778 and we will either arrange to collect the goods and exchange them or issue a refund. For smaller items we may request that you return them by Royal Mail Special Delivery and we will reimburse the postage cost. If a fault occurs outside of 28 days we will arrange a service call or collection of the goods as necessary.

Whether we arrange collection or you return the goods at your own expense it is the customers responsibility to ensure that the goods are adequately packaged for shipping, Beelectrical Direct will accept no responsibility for damage that occurs due to inadequate packaging.
IMPORTANT: If Beelectrical Direct incur charges for servicing, call out charges or carriage for an item/s that is/are not found to be faulty then these costs will be charged to your credit card account

Brown Goods (Home Entertainment Products) portable items and TV's
Contact us by phone on 0121 444 4778 and we will arrange for a courier to collect the item for return to our own workshops. The goods must be available for collection at anytime between 9.00am and 5.30pm on the agreed day, The customer will be liable to a charge if no one is at home when we call.

White Goods (Major Kitchen Appliances)
After sales on these items are normally handled by the manufacturers own service organisation. Documentation on how to contact the manufacturer should be supplied to you with the appliance.

Special Promotional Offers
It is the Customers' responsibility to ensure that they have completed the neccessary redemption forms for any promotion being run and have returned it to the correct address within the allotted time.
Beelectrical Direct will not accept responsibility for any lost or delayed redemption forms.

These terms and conditions do not affect your statutory rights.